Privacy policy

Privacy Policy

This Privacy Policy describes the manner in which Music Works Shop (the “Website”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from shop.musicworks.gr (the “Website”) or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the website or another individual whose information we have collected in accordance with this Privacy Policy.

Read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, among other things in order to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Website, update the “Last updated” date and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as stated below. The information we collect and use differs depending on the way you interact with us.

In addition to the specific uses mentioned below, we may use the information we collect about you in order to communicate with you, to provide or to improve or to further improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on the way you interact with our Website and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and the specific types of personal information that we collect.

Information we collect directly from you

The information that you submit to us directly through our Services may include:

  • Contact details including your name, address, telephone number and email

  • Order information including your name, billing address, shipping address, payment confirmation, email address and telephone number

  • Account information including username, password, security questions and other information used for account security purposes

  • Customer support information including the information you choose to include in your communication with us, for example when sending a message through the Services

For certain functions of the Services, you may need to provide us directly with certain information about you. You may choose not to provide this information, however this may prevent you from using or accessing those functions.

Information we collect about your use

We may also automatically collect certain information regarding your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information regarding how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

  • Companies that support our Website and our Services, such as Shopify

  • The payment processors we use, who collect payment details (e.g. bank account, credit or debit card details, billing address) in order to process your payment, fulfill your orders and provide you with the products or services you have requested, within the framework of performing the contract we have concluded with you

  • When you visit our Website, open or click on emails we send you or interact with the Services or our advertisements, we or third parties we cooperate with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal information

Provision of products and services.
We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, as well as other features and functions related to your account.

Marketing and advertising.
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications via email, text messages or post and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Website and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of Law 4624/2019 on the Protection of Personal Data (GDPR).

Security and fraud prevention.
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe that your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

Communication with you and improvement of services.
We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to respond to you, provide effective services and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies

As many websites, we use Cookies on our Website. For specific information about the Cookies we use in the context of supporting our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Website and our Services (including remembering your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Website in order to better tailor services, products and advertising on our Website and on other websites.

Most browsers automatically accept Cookies by default, however you may choose to set your browser to remove or reject Cookies through your browser controls. Note that removing or blocking Cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to function incorrectly or become unavailable. Additionally, blocking Cookies may not fully prevent how we share information with third parties such as our advertising partners.

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How we disclose personal information

In certain cases, we may disclose your personal information to third parties for purposes of contract performance, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include disclosure to:

  • Suppliers or other third parties that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping)

  • Business partners and marketing partners in order to provide you with services and advertising. Business partners and marketing partners will use your information in accordance with their own privacy notices

  • When you give instructions, request it or otherwise consent to the disclosure of certain information to third parties, such as for the shipping of your products or through your use of social media widgets or login integrations, with your consent

  • Our affiliated companies or otherwise within our corporate group, for our legitimate interests in operating a successful business

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others

We disclose the following categories of personal information and sensitive personal information regarding users for the purposes set out above in the sections “How we collect and use your personal information” and “How we disclose personal information”:

Category — Categories of recipients

  • Identifiers such as basic contact details and certain order and account information

  • Commercial information, such as order information, purchase information and customer support information

  • Internet activity or other similar network activity, such as Usage Data

  • Geolocation data, such as locations determined by IP address or other technical means

Recipients:

  • Suppliers and third parties that perform services on our behalf (such as internet service providers, payment processors, order fulfillment partners, customer support partners and data analytics providers)

  • Business partners and marketing partners

  • Affiliated companies

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for purposes of participation in advertising and marketing activities, as follows.

Third-party websites and links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on these websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by children under the age of 15 and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

From the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 15 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable and we cannot guarantee “perfect security”. Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The period of time for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

  • Right of access/knowledge: You may have the right to request access to personal information we hold about you, including details about how we use and share your information.

  • Right to deletion: You may have the right to request that we delete the personal information we hold about you.

  • Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to opt out of sale or sharing or targeted advertising: You may have the right to request that we do not “sell” or “share” your personal information or to opt out of processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Note that if you visit our Website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Website.

  • Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.

  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our refusal.

  • Managing communication preferences: We may send you promotional emails and you can opt out at any time by using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you in order to verify your identity, such as your email address or account details, before responding to your request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf. Before accepting such a request, we will require the representative to provide proof that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in due time as required by applicable law.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us or to submit your complaint to your local data protection authority. For the EEA, you can find a list of the competent supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, call +30 210-5055255 or email us at contact@musicworks.gr.

For the purposes of applicable data protection legislation and unless otherwise expressly stated, we are the data controller of your personal information.